Issue:
The GA4 User Explorer report, specifically the User Activity tab, has stopped displaying data. Since August 12 2024, no new data has been recorded, and previous records are also missing. This issue has been observed across multiple GA4 accounts, raising concerns that it may be a GA4 bug.
Background:
The GA4 setup was implemented through Google Tag Manager (GTM), with no recent changes made to the configuration. All Google Analytics tags in GTM have been thoroughly checked and are confirmed to be firing correctly. Triggers were reviewed and are functioning properly across all pages and events. Despite these checks, the User Activity tab within the User Explorer report remains empty.
Google Support Responses:
- First Contact: Upon contacting Google Support about the “GA4 User Explorer report is empty” issue, they responded that they couldn’t check the report since it is a custom report. They recommended reaching out to a web developer for further assistance.
- Second Contact: When the issue was raised again, Google Support acknowledged that the exploration reports, including the User Activity tab, were not showing data but were unable to offer a solution. They mentioned that multiple matrices had been added to the report, complicating their ability to provide detailed comments. Once again, they advised contacting a web developer. They also offered to assist with predefined reports in GA4, which remain functional and can still provide valuable insights.
Current Situation:
The same issue, where the User Activity tab in the GA4 User Explorer report is empty (missing events), has been reported across multiple GA4 accounts, reinforcing the suspicion of a potential GA4 bug. The problem remains unresolved as we await further updates or fixes from Google.
Next Steps:
- Monitor for any updates or fixes from Google.
- Explore other GA4 features and reports to find potential workarounds.
- Engage with the GA4 community or forums to see if others are experiencing similar issues and if any solutions have been found.
Conclusion/Updates:
The exact cause of the “GA4 User Explorer report is empty” issue, particularly in the User Activity tab, remains unclear, and Google Support has not yet provided a definitive solution. It seems increasingly likely that this could be a bug within GA4. Stay informed by following our Reddit community for the latest updates and potential fixes as they become available.
Update 19.08.2024
The data appeared in the user explorer. Apparently it was a global bug, which is now fixed.
